How we use your cellular phone number

Cellular phone contact policy

By providing us with a telephone number for a cellular phone or other wireless device, including a number that you later convert to a cellular number, you are expressly consenting to receiving communications - including but not limited to prerecorded or artificial voice message calls, text messages, and calls made by an automatic telephone dialing system - from us and our affiliates and agents at that number. This express consent applies to each such telephone number that you provide to us now or in the future and permits such calls for non-marketing purposes. Calls and messages may incur access fees from your cellular provider.

Identity verification

To help us verify your identity, you authorize your wireless operator (AT&T, Sprint, T-Mobile^®, US Cellular^®, Verizon, or any other branded wireless operator) to use your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status details, if available, to allow us to verify your identity, and to compare information you have provided to us with your wireless operator account profile information for the duration of our relationship.

Text messaging

Our text messaging features (e.g., security alerts, account notifications, one-time passcodes, information requests, etc.) work with all major wireless carriers based in the United States. Text messages are delivered in accordance with your preferences and may be delayed (or not delivered) if your mobile device is not in range of a transmission site, placed in airplane mode, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including your device settings, equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent alerts and notifications may be delayed, that your wireless carrier does not guarantee that alerts and notifications will be delivered, and that we, our service providers, and the wireless carriers are not liable for delayed or undelivered messages.

You may receive text messages from us using short codes that are 5- or 6-digit abbreviated numbers. The content of the text messages will vary depending on the short code program which can include, but is not limited to, providing information about our products and services, transaction activity, fraud alerts, and servicing your account.

Message and data rates may apply; message frequency depends on your account settings and how often you use our text messaging features. If you need assistance, reply to the text message with the word “HELP.” To stop receiving text messages from a particular number or short code, reply to the text message with the word “STOP.”

Note: Replying “STOP” may interrupt important security alerts and impact other online/mobile features. Alternatively, you may manage your text messaging preferences online, within the mobile app, or by contacting us.

For more information about our privacy practices, visit: Privacy policy and security | U.S. Bank